Refund and Returns Policy

Return & Refund Policy

At Dnix Systems, we value our customers and aim to provide high-quality products and services. Please read our Return & Refund Policy carefully to understand your rights and our responsibilities.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrectly delivered
  • The issue is reported within 48 hours of delivery
  • The product is unused, in original condition, with:
    • Original packaging
    • Invoice / proof of purchase
    • All accessories, manuals, and free items

❌ Returns are NOT accepted for:

  • Change of mind / no longer needed
  • Physical damage caused after delivery
  • Software issues, OS corruption, or virus problems
  • Products without original packaging or serial numbers
  • Clearance, discounted, or “as-is” products (unless defective)

2. Non-Returnable Items

The following items are non-returnable unless DOA (Dead on Arrival):

  • Software licenses, activation keys
  • Consumables (ink cartridges, toners, cables once used)
  • Accessories like keyboards, mouse, earphones after usage
  • Products marked as “Non-Returnable” on the product page

3. Dead on Arrival (DOA)

If a product is found dead on arrival, you must inform us within 48 hours of delivery with:

  • Unboxing video (mandatory)
  • Photos of the product and packaging
  • Invoice copy

DOA products will be replaced or refunded after verification.

4. Return Process

To initiate a return:

  1. Email us at support@dnixsystems.in or contact us via WhatsApp
  2. Provide:
    • Order ID
    • Issue description
    • Photos / video proof
  3. Our support team will verify and approve the request
  4. Approved returns must be shipped within 3 working days

⚠️ Return shipping costs may be borne by the customer unless the fault is from our side.

5. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 working days
  • Refunds will be made to:
    • Original payment method (UPI / Bank / Card)
    • Bank transfer for COD orders

Shipping charges (if any) are non-refundable.

6. Replacement Policy

  • Replacements are subject to stock availability
  • If replacement is unavailable, a refund will be issued
  • Replacement products will be shipped after quality verification

7. Warranty Claims

  • Products covered under manufacturer warranty must be claimed through the authorized service center
  • Dnix Systems may assist but is not responsible for warranty timelines
  • Physical or liquid damage is not covered under warranty

8. Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not allowed
  • Refund for cancelled orders will be processed within 3–5 working days

9. Fraud & Abuse

Dnix Systems reserves the right to reject returns or refunds if:

  • Multiple suspicious claims are made
  • Evidence of misuse or tampering is found
  • Returned item does not match the original product sent

10. Contact Information

For any questions regarding returns or refunds:

Dnix Systems
📧 Email: support@dnixsystems.in
📞 Phone / WhatsApp: 7306020119
🌐 Website: www.dnixsystems.in

⚠️ Disclaimer

This policy is subject to change without prior notice. Dnix Systems reserves the right to make the final decision in all return and refund cases.

Read Our Privacy Policy : https://dnixsystems.in/site/privacy-policy/

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