Privacy Policy

At Dnix Systems, we respect your privacy and are committed to protecting the personal information you provide to us when you visit or use our website, dnixsystems.in, purchase our products, use our services, or communicate with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By accessing or using dnixsystems.in, you acknowledge that you have read and understood this Privacy Policy.

1. About Dnix Systems

Dnix Systems is an IT products and services business based in Thiruvananthapuram, Kerala, India. We provide computer hardware, laptops, desktops, printers, computer accessories, CCTV products and accessories, networking products, IT services, repairs and related solutions.

For the purposes of this Privacy Policy, “Dnix Systems”, “we”, “us”, and “our” refer to Dnix Systems.

2. Information We Collect

Depending on how you use our website, we may collect the following information.

2.1 Personal Information

When you create an account, place an order, submit an enquiry, request a quotation, or contact us, we may collect:

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
City, state and PIN code
GST/business details where applicable
Account login information
Information you provide through contact or enquiry forms

2.2 Order and Transaction Information

When you purchase products through our website, we may collect and retain information relating to:

Products purchased
Order number
Order date
Billing and shipping information
Payment status
Transaction reference details
Refund or cancellation information

We do not store your complete credit/debit card number, CVV, UPI PIN, net-banking password or other payment credentials on our servers.

Payments may be processed through third-party payment gateway providers. Such providers process payment information according to their own privacy policies and security practices.

2.3 Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
Error and diagnostic information

This information helps us maintain website security, improve performance and understand how visitors use our website.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that help us provide a better browsing experience.

We may use cookies to:

Keep you logged into your account
Maintain your shopping cart
Remember your preferences
Process orders
Improve website performance
Understand website traffic and usage
Provide relevant website functionality
Help detect fraudulent or suspicious activity

Some cookies may be placed by third-party services used by our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping-cart and checkout features.

4. How We Use Your Information

We may use your personal information for the following purposes:

Order Processing

Processing and fulfilling orders
Arranging delivery
Providing installation or service where applicable
Processing cancellations, returns and refunds
Maintaining purchase records

Customer Support

Responding to enquiries
Providing technical support
Handling warranty and service requests
Communicating regarding your orders or services

Website Operations

Creating and managing customer accounts
Maintaining shopping-cart and checkout functionality
Improving website performance
Troubleshooting technical problems
Preventing fraudulent or unauthorized activity

Business Operations

Maintaining accounting and business records
Managing invoices and GST-related records
Complying with applicable laws and regulations
Protecting our legal rights and interests

Communications

We may contact you through email, telephone, SMS, WhatsApp or other communication methods regarding:

Orders
Delivery
Payments
Returns and refunds
Warranty/service matters
Important changes to our services or policies

Where required, promotional communications will be subject to applicable consent and opt-out requirements.

5. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted third parties when required to operate our business and provide services to you.

These may include:

Payment Service Providers

Payment information may be processed by third-party payment gateway providers to securely process your transaction.

Delivery and Logistics Providers

We may provide your name, phone number and delivery address to courier and logistics companies for delivering your order.

Technology and Hosting Providers

We may use third-party companies for:

Website hosting
Cloud storage
Website maintenance
Security
Database management
Email services
Analytics
Technical support

Service and Warranty Providers

Where required, relevant customer and product information may be shared with manufacturers, distributors, authorized service centres or other service providers to process warranty or technical service requests.

Legal and Regulatory Authorities

We may disclose information where required by:

Applicable laws
Court orders
Government authorities
Law-enforcement agencies
Tax or regulatory authorities

We may also disclose information where reasonably necessary to protect the rights, property or safety of Dnix Systems, our customers or others.

6. Payment Information

Online payments made through our website may be processed by third-party payment gateways.

Dnix Systems does not request or store:

UPI PIN
ATM/debit card PIN
Net-banking password
CVV
Complete credit/debit card credentials

Payment providers may collect and process payment information according to their respective terms and privacy policies.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

Our website may use SSL/TLS encryption and other security measures where appropriate.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing orders
Providing customer support
Handling warranty claims
Maintaining accounting and tax records
Resolving disputes
Preventing fraud
Complying with legal and regulatory requirements

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a complaint regarding the handling of your personal information

To exercise these rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Marketing Communications

From time to time, we may send information about products, offers, services or promotions.

You may choose not to receive promotional communications by:

Using the unsubscribe option provided in an email, where available
Contacting us directly
Following the instructions provided in the relevant communication

Please note that even if you opt out of promotional communications, we may still contact you regarding essential matters such as orders, payments, deliveries, refunds, warranties or service requests.

11. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, payment providers, courier companies, social media platforms and other external services.

Dnix Systems is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

12. Children’s Privacy

Our website is not specifically intended for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

13. Fraud Prevention and Security

We may use personal and technical information to identify and prevent:

Fraudulent transactions
Unauthorized account access
Payment fraud
Abuse of return/refund policies
Attempts to compromise our website
Other unlawful or suspicious activities

We reserve the right to cooperate with relevant authorities where required by law.

14. GST and Legal Records

For purchases and business transactions, we may collect and retain information necessary to comply with applicable tax, accounting and legal requirements.

This may include:

Name
Address
GSTIN
Invoice information
Transaction information
Payment information
Order information

Such information may be retained for the period required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our website
New services or technologies
Changes in applicable laws or regulations
Changes to our data-processing practices

The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Dnix Systems

Address:
St Xavier’s Shopping Complex,
Pallimukku, Peyad,
Thiruvananthapuram, Kerala – 695573, India

Phone: +91 7306020119

Email: info@dnixsystems.in

Website: dnixsystems.in

Business Hours: Monday to Saturday, 10:00 AM – 8:00 PM

We will make reasonable efforts to address privacy-related requests and concerns within a reasonable period.

17. Consent

By using dnixsystems.in, creating an account, submitting information, or placing an order through our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable law.