Return & Refund Policy

Last updated: 13/02/2026

At Dnix Systems, we value our customers and aim to provide high-quality products and services. Please read our Return & Refund Policy carefully to understand your rights and our responsibilities.

1. Eligibility for Returns

We accept returns only under the following conditions:

The product is damaged, defective, or incorrectly delivered
The issue is reported within 48 hours of delivery
The product is unused, in original condition, with:
- Original packaging
- Invoice / proof of purchase
- All accessories, manuals, and free items

❌ Returns are NOT accepted for:

Change of mind / no longer needed
Physical damage caused after delivery
Software issues, OS corruption, or virus problems
Products without original packaging or serial numbers
Clearance, discounted, or “as-is” products (unless defective)

2. Non-Returnable Items

The following items are non-returnable unless DOA (Dead on Arrival):

Software licenses, activation keys
Consumables (ink cartridges, toners, cables once used)
Accessories like keyboards, mouse, earphones after usage
Products marked as “Non-Returnable” on the product page

3. Dead on Arrival (DOA)

If a product is found dead on arrival, you must inform us within 48 hours of delivery with:

Unboxing video (mandatory)
Photos of the product and packaging
Invoice copy

DOA products will be replaced or refunded after verification.

4. Return Process

To initiate a return:

Email us at support@dnixsystems.in or contact us via WhatsApp
Provide:
- Order ID
- Issue description
- Photos / video proof
Our support team will verify and approve the request
Approved returns must be shipped within 3 working days

⚠️ Return shipping costs may be borne by the customer unless the fault is from our side.

5. Refund Policy

Once the returned product is received and inspected:

Approved refunds will be processed within 5–7 working days
Refunds will be made to:
- Original payment method (UPI / Bank / Card)
- Bank transfer for COD orders

Shipping charges (if any) are non-refundable.

6. Replacement Policy

Replacements are subject to stock availability
If replacement is unavailable, a refund will be issued
Replacement products will be shipped after quality verification

7. Warranty Claims

Products covered under manufacturer warranty must be claimed through the authorized service center
Dnix Systems may assist but is not responsible for warranty timelines
Physical or liquid damage is not covered under warranty

8. Cancellation Policy

Orders can be cancelled before dispatch only
Once shipped, cancellation is not allowed
Refund for cancelled orders will be processed within 3–5 working days

9. Fraud & Abuse

Dnix Systems reserves the right to reject returns or refunds if:

Multiple suspicious claims are made
Evidence of misuse or tampering is found
Returned item does not match the original product sent

10. Contact Information

For any questions regarding returns or refunds:

Dnix Systems
📧 Email: support@dnixsystems.in
📞 Phone / WhatsApp: 7306020119
🌐 Website: www.dnixsystems.in

⚠️ Disclaimer

This policy is subject to change without prior notice. Dnix Systems reserves the right to make the final decision in all return and refund cases.